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Help! | Newcastle, Maitland & Hunter Valley | NHS       MENU 02 4979 0000 NOT A TRADE MEMBER? TRADE LOGIN HomeWell-nighUs Who is NHS? Our ServicesWordageTrade Accounts EquipmentHire Estimating Shop Online Our team Join our team Locations Beresfield store Cardiff store Lambton store History Charity Community Memberships & Associations FAQs Products News Promotions WIN a camper trailer with NHS & James Hardie WIN a Paslode Coil Nailer RRP$499! What’s ON SALE in September? Hire Contact Contact usRequiteus Feedback Latest News 1 of 3 $250 VISA Gift Cards to be WON with Sutton Tools! Soudal now specified in NRG Greenboard installation SmartLVL Basics Supplier Price Rises 1.11.18 Frontier Barn Door Sliding System from Hume Doors NEW OakHodgepodgeDoors from Corinthian Hume Bushfire Resistant Products R U OK? Day 2018 Are you a woman in the towers or construction industry? Supplier Price Rises 1.10.18 Share Online Help! General Tips Search Tips Shopping Managing MyWorthManaging My Lists Managing My Favourites CheckoutRemotertechnical assistance   1. General Tips  Make sure you login surpassing you start shopping so your prices display. Check out our specials page. This will exhibit the current Easy Times (newsletter) specials as well as any web specials. Use theScanby Category to find items within particular groups. Use ‘My Favourites’ to categorise and find products you order often quickly. Use ‘My Lists’ to save the contents of your cart for later use. You can have multiple lists and name them as you wish. Lists can be copied and deleted. If you are quoting a job, save the cart to “My Lists” so that when it comes time to order you don’t have to start from scratch.Moreoveryou can build lists for variegated towers tasks (eg fix out) which contain all the products you typically use for those tasks to make future ordering fast. To reorder a previous order go to: My Account/View the orders I have made. Click View on the order you wish to re-order and then click REORDER. The items of this previous order will then be widow to the current contents of the cart. You can then yo-yo quantities and add or delete products in the cart surpassing proceeding to checkout. 2. Search Tips Using Product Search Many words that you search for will return a large value of matches. Try some of the pursuit tips to limit the value of products listed. Use spare words to narrow lanugo search results. For example if you were looking for a 6m length of 90 x 90 treated pine instead of typing ‘pine’, type ‘pine treated 90 6.0’. The search results will only return products with all words, but not necessarily in the order you type them. For example in Product Search “10mm plasterboard” will return the same results as “plasterboard 10mm”. You can moreover find a product in Product Search by typing in the NHS stockcode (as shown on a NHS invoice or order confirmation). Advanced search allows you to refine your search by only searching in particular categories. When you find the product you want in Product Search, click on the product unravelment or image and it will then provide spare information (where available), including the category the product is listed in permitting you to find it by usingScanby Category in the future if you wish. UsingScanby Category Select the department that the product would most likely fall under using theScanby Category withal the left hand side of the website. This will exhibit a list of products or product groups in the middle of the page which fall under the selected department. 3. Shopping Can I place an order without registering? No, you must register to place an order. However unregistered users can build a cart and submit it for quotation. To register you must first have a 30 day trading worth or mazuma worth with NHS. The registration form can be found here. Product pricing will not be shown on the website for unregistered users. However they can still scan items, add items to the cart and printing the ‘Get Quote’ button. NHS will then be in contact with a price for their selected items. How do I know if NHS delivers to my site? When you Checkout you will be asked to nominate your wordage address. A message will be shown if your wordage write is outside our normal wordage area. In this specimen you should contact us on 02 4979 0000 during merchantry hours (6.30am to 4.30pm Monday to Friday and 7am to 12pm Saturday) to discuss wordage options or alternatively you might decide to pick up your order from NHS Lambton or Cardiff stores (near Newcastle). Does the cart price include wordage charges? No the cart price does not include wordage charges. During checkout you will be asked if you would like to pick up your order from the NHS store of your nomination or if you would like wordage to your site. If you require delivery, the relevant wordage tuition will be widow at this time. What products are misogynist online? Most of NHS’s popular stock lines are once misogynist in the online store.Increasinglyproducts will be widow over time. Are online prices the same as in-store at NHS?Oftenyes. The only exception would be if there are web specials, which are not misogynist in-store unless they were pre-ordered through the web. How can I search for a product? There are a number of ways to search for products. Below is a list of search functionality within the website: Product Search – type in part of the unravelment of the product or the NHS stockcode (as shown on an invoice or order confirmation).ScanBy Category – Select the department that the product would most likely fall under using theScanby Category withal the left hand side of the website. This will exhibit a list of products or product groups in the middle of the page which fall under the selected department. My Lists – Use ‘My Lists’ to save the contents of your cart for later use. You can have multiple lists and name them as you wish. Lists can be copied and deleted. You can add all items from a list to your cart or alternatively add individual items from a list to your cart. If you are quoting a job, save the cart to “My Lists” so that when it comes time to order you don’t have to start from scratch.Moreoveryou can build lists for variegated towers tasks (eg fix out) which contain all the products you typically use for those tasks to make future ordering fast. To reorder a previous order go to: My Account/View the orders I have made. Click View on the order you wish to re-order and then click REORDER. The items of this previous order will then be widow to the current contents of the cart. My Favourites – allows you to find products you order often quickly. When a product is listed there will be a grey star next to it. Click the star and it will ask you to personize you wish to add that product to My Favourites. That product will then be displayed on the My Favourites page. Products which are once in My Favourites will have a gold star instead of a grey star. Specials – shows the current NHS specials including newsletter specials and web specials. The regular price shown is the regular price that unromantic to most customers, though an individual customer’s regular price may have varied slightly from this rate. How do I place an order? To place an order select the items you require and click the add button.Withoutyou have selected all your items proceed to checkout. Where do I find specials? Specials can be found by clicking on the ‘Specials’ page on the top menu bar. Specials are moreover displayed in the product listings, marked by a red, crossed out regular price. How do I transpiration quantities? In the cart click the untried “+” to increase the quantity or click the untried “-” to subtract the quantity until the desired value is displayed. You can moreover manually transpiration the value you want in the quantity box in the cart which will be automatically updated when clicking elsewhere on the page. How do I delete an item from my shopping cart? To delete an item click the undecorous lanugo thunderstroke to subtract the quantity until the quantity reaches zero and you will be asked to personize the deletion. Alternatively, use the quantity box to enter zero. The cart will the automatically update when clicking elsewhere on the page by removing the product. 4. Managing MyWorthWhat is my password?Withoutyou are set up as a registered user you will be sent a temporary password by NHS by email. When you log in for the first time you should transpiration that password to your preferred secure password. Passwords require at least five characters. Passwords should be kept secret and you should tell NHS immediately if you believe your password’s security has been breached. I have forgotten my password, what do I do? When you go to log in a “forgot password” link is displayed. Click on this link and follow the online instructions. Your new password will be emailed to you. Please note that your password is specimen sensitive. When you login you can then transpiration your password by clicking on ‘My Account’ and selecting ‘Change my worth password’. Passwords require at least five characters. Can I transpiration my password? Yes, simply log into your account. Click on ‘My Account’ and select ‘Change my worth password’ and well-constructed the fields and printing Continue. Passwords require at least five characters. Can I transpiration my email address? You will need to contact NHS and be set up as a new registered user as your email write is your username. 5. Managing My Lists What is a list? You can save the products and their quantities in your cart as a list for later use. You can then use a previously saved list to put all items from the list into your cart or add individual products from the list to your cart. As an example you may save a cart for a particular job you are quoting so that if you win the job you can recall your list and proceed to order the materials easily. Alternatively you might moreover build a list for particular types of jobs (eg floor system) so that you can later quickly find all products you usually use for that type of job. There is no limit on the number of lists you can create or their age. When products are widow to your cart from a list, they will be widow at your current price for that product (not at the price workable when you created the list). How do I create a list? Simply add the products you desire into your cart and once well-constructed select “Save this cart to My Lists” the system will then ask you to name the list (eg Charlestown job or Fixout materials) or alternatively you can winnow the default name. How do I use a previously saved list? Select ‘My Lists’ and click the list you wish to use. You can select to add all items from that list to your cart. Alternatively you can select individual items from the list to add to the cart, including interchange the quantity for those items surpassing you printing Add. Can I add new items to an existing list? Yes, make sure your cart is empty, go to “My Lists”, click the list you want to add to and select the “Add all items to My Cart” sawed-off and this adds all your list items into your cart. From there scan the site and “Add” desired items to the cart. Once you’re happy with the list click the “Save this cart to My Lists” link underneath the cart and requite the list a new name or alternatively use an existing list name and it will overwrite the contents of the existing list. Can I merge two or increasingly of my lists into one? Yes, make sure your cart is empty, go to “My Lists”, click the first list you want to add to and select the “Add all items to My Cart” sawed-off and this adds all your list items into your cart, repeat for any other lists you want to combine. Once your happy with the list click the “Save this cart to My Lists” link underneath the Cart and requite the list a new name. Can I delete items off a list? Yes, make sure your cart is empty, go to “My Lists”, click the list you want to add to and select the “Add all items to My Cart” sawed-off and this adds all your list items into your cart. From there for each product you want to delete use the undecorous thunderstroke lanugo sawed-off in the cart until the quantity is reduced to 0. Once you’re happy with the revised list click the “Save this cart to My Lists” link underneath the cart and requite the list a new name or alternatively use an existing list name and it will overwrite the contents of the existing list. Can I reprinting a list? Yes, go to “My Lists” and click the list you want to copy. Then click ‘Copy List’ and requite a name for the new reprinting of the list. Can I rename a list? Yes, go to “My Lists” and click the list you want to rename. Then click ‘Change Name’ and enter the new name of the list. Can I delete a list? Yes, go to “My Lists” and select the trash can icon next to the list you wish to delete. You will then be asked to personize the deletion. How do I find out the wordage tuition if I am only quoting and want to save it as a list? First fill your cart with your required products. Then click ‘Checkout’. Select your wordage write from the list or create a new wordage write at the marrow of the screen.PrintingConfirm. In the payment methods section of the pursuit screen, the total price including wordage will be displayed. If you do not want to proceed with the order at this stage, you should then click on ‘Home’ and from here you will then be worldly-wise to click on ‘Save this cart to My Lists’. 6. Managing My Favourites What is My Favourites? It allows you to set up a group of products which you can wangle quickly by clicking on My Favourites. How do I add a product to My Favourites? Each time you see a product listed you will see a star next to it. A grey star ways that the product is not a favourite and a gold star ways it is a favourite. To add a product to My Favourites click on its grey star. You will then be asked to personize its wing to My Favourites. You can see a list of all your favourite products by clicking on “My Favourites”. How do I delete a product from My Favourites? Click on My Favourites, and click on the red X for each of the products you wish to delete from My Favourites. You will then be asked to personize its deletion. Ordering products from My Favourites Click on My Favourites, enter the required quantity for all of the products in My Favourites you wish to order and printing Add. Those products will then be widow to the cart. 7. Checkout How do I checkout?Withoutyou have selected all the items you require, click on the “Checkout” button. This will take you to the checkout pages when you will be taken step by step through delivery/pick up and payment options (where applicable). Does NHS unhook to my area? When you Checkout you will be asked to nominate your wordage address. A message will be shown if your wordage write is outside our normal wordage area. In this specimen you should contact us on 02 4979 0000 during merchantry hours (6.30am to 4.30pm Monday to Friday and 7am to 12pm Saturday) to discuss wordage options or alternatively you might decide to pick up your order from NHS Lambton or Cardiff stores (near Newcastle). What days & times do you deliver? We unhook Monday through Friday except public holidays all year round with the exception of our yearly shutdown period which is 24 December to 31 December inclusive. Our wordage service often runs 6.30am to 4.30pm though it often extends later on rented days. During the checkout process you can nominate your preferred wordage stage and window (a nomination between AM, PM or anytime). What is the wordage charge? The tuition varies depending on the wordage write and the products in your order. The tuition will be displayed prior to completing checkout. How do I pay for my order? If you have a 30 day trading worth (in good order) with NHS you can segregate to place your order on your account, so no payment is required at the time of placing the order. If you have a mazuma worth with NHS you will need to make payment at the time of ordering. nhs.trade accepts the pursuit payment types: Visa MasterCard American Express Your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. How do I know NHS receives my order? Immediately without confirming your order you will receive an email showing the products you have ordered, the wordage write (if any) and other details you entered. Can I save my order and finish it later? If you logged in initially and widow items to the cart and then log out or your login times-out, it is designed to remember the items you currently have in your shopping cart. We would recommend however that you instead save the contents of your cart as a list rather than rely on this functionality. The products in your cart will be re-priced to the current prices when you next log on. Can I transpiration the wordage time and write without I have completed checkout? You should telephone NHS on 02 4979 0000 as soon as possible. Depending upon the stage of processing of your order it may be possible to yo-yo the wordage time and address. The freight tuition may transpiration if the wordage write changes. Can I transpiration or cancel my order once I have completed checked out? You should telephone NHS on 02 4979 0000 as soon as possible. Depending upon the stage of processing of your order and the products ordered, in some cases it may be possible to transpiration or cancel your order. Can I view my previous orders? Yes, you can view previous orders by selecting ‘My Account’ and then “View the orders I have made” and “Pending orders”. Can I return products? NHS is happy to mart or refund the price paid for any product bought from us if the product is returned to a NHS store unused and in as-new condition with original packaging within 30 days of purchase. This is subject to the pursuit conditions: Products which are made to measure, cut or mixed to your requirements cannot be cancelled, exchanged or refunded. Returns, exchanges or cancellations of products which are outside our normal stock line will incur a re-stocking fee. The value of the fee will depend upon the type of product and the re-stocking fee charged to us by our supplier. If we need to pick up your return or mart you will be charged a hodgepodge charge. Commercial quantities and items marked lanugo for clearance are not often returnable. You must provide your original invoice as proof of purchase. If you are unable to provide the original invoice, we may be worldly-wise to squint it up for you by asking you some questions well-nigh the purchase. Other than where store credits are issued all refunds will be provided using the same method of payment as your purchase. If the purchase was made using a credit / debit card, the same vellum must be used for the refund. If the purchase was made by cheque, your cheque must have cleared prior to us issuing a refund. If the purchase was made on account, the refund will be credited to the same account. Faulty products – If the product you purchase is faulty we may offer a repair, mart or refund as towardly in vibrations with your legal rights and the manufacturer’s warranty (where applicable). What should I do if I am not happy with my order? Please telephone us on 02 4979 0000 during merchantry hours to discuss. 8.Remotertechnical assistance Who should I contact for remoter technical assistance? We would be pleased to wordplay any questions you may have. You can either telephone us on 02 4979 0000 during merchantry hours or email to amandam (at) nhs.trade Who should I contact to requite feedback on the site? We would be delighted to receive your feedback and suggestions. You can either telephone us on 02 4979 0000 during merchantry hours or email to amandam (at) nhs.trade NHS Locations NHS Lake Macquarie 6 Wentworth Rd, Cardiff NSW 2285 NHS Newcastle 30 Wyong Rd, Lambton NSW 2299 NHS Maitland 5 Birraba Ave, Beresfield NSW 2322 Opening Hours Mon-Fri: 6:30am - 4:30pm Sat: 7:00am - 12:00 noon Sun: Closed Public Holidays: Closed Site Navigation Home Promotions News Products Help! Privacy Policy Terms of Use Feedback Contact Us The Easy Times News uncontrived to your inbox! First name*Last name*Email* CommentsThis field is for validation purposes and should be left unchanged.